It is a nationalized bank of India with huge number of customers because all the government pensioners have their account in this ,The service in the branches of this bank is the poorest a person can ever get. Majority have no option to go to any other bank hence they put up with all harassment to which a customer is subjected to. This bank has strong Union and capable of dislocating the economic system of India by going on strike. The employees are totally anti customer in nature and they object to the modernization.
This anti customer feeling is felt in the way the ATM’s malfunction, Net banking is the worst of its kind which denies access to customer in the name of high security.
The ATM cards supplied are of very poor quality and peel off with in short time and machines refuse to accept these cards . The customers are put to endless harassment as the employees do not care a bit. The top brass appear to be afraid of the unions and never do any surprise check or inspection. The government of India being equally bad does not care either.
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